We continuously improve the software for BactoBox®. Follow the instructions below to download and install the latest software update on BactoBox®.
1. Download the software update file
Click a button below to download the latest software update (.swu) file. Choose the button that corresponds to the BactoBox® hardware version. There is a sticker on the bottom of BactoBox® that shows the hardware version. Alternatively, you can see the hardware version in the System info menu screen on BactoBox®.
Hardware v7.6
Hardware v7.5
Hardware v7.4 and earlier
2. Update the software on BactoBox®
Transfer the software update file (.swu) from your computer to BactoBox®:
The software update process starts immediately and takes 2–5 minutes.
When the installation is done, BactoBox® prompts you to restart the device. On the first start after a software update there may be a data migration (conversion) phase that takes another 5–10 minutes. Once data migration is done, BactoBox® shows the Ready screen as usual.
Troubleshooting
See the sections below for specific error messages and how to address them.
The error message indicates that the physical connection works and there is some connectivity. However, something blocks the connection attempt. Let's figure out what is wrong:
The error message indicates that the physical connection may be broken, or, that there is a software issue. Let's figure out what is wrong:
Compatibility
The software is compatible with both to BactoBox® and BactoBox® EasyCount.
The software version depends on the BactoBox® hardware version. See the section above for details. If you attempt to update the software on incompatible hardware, the software update process stops immediately without damage to BactoBox® or your data.
The internal data format changes together with the software. The update process automatically migrates (converts) the old data format into the latest data format. This means that a software update is a one-way street. You can not downgrade to an earlier software version. If you attempt a downgrade, this may render BactoBox® unusable and your data lost.
In lieu of downgrades, use the backup/restore feature to roll back to a previous software version. Of course this requires that you make a backup before you update the software.
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